Volunteering with the Witness Service

Law students have no shortage of pro bono opportunities, especially within university societies.

But some of the most valuable experience lies outside campus. One of the most accessible and impactful options is volunteering with Victim Support, particularly within its Witness Service.

This article explores what the Witness Service does, what volunteers experience, and why the role is so beneficial for aspiring lawyers.

What the Witness Service Does

Many witnesses arrive at court with no real understanding of the process, relying on television, hearsay, or guesswork.

Courtrooms can feel intimidating, and the prospect of cross‑examination often causes anxiety. Without the Witness Service, prosecution witnesses would be left waiting in public areas, potentially encountering defendants, receiving no guidance, and feeling unprepared.

The Witness Service exists to prevent this. Its core aim is simple: to guide witnesses through the process of giving evidence and support them so they can do so confidently and comfortably.

Support begins before the witness even arrives at court.

The Witness Care Unit offers a pre‑trial visit, allowing witnesses to meet a volunteer, see the courtroom layout, and ask questions. Early contact helps identify vulnerabilities, medical conditions, or anxieties that might affect their ability to give evidence.

Volunteers also help arrange special measures for vulnerable or intimidated witnesses, such as screens, separate waiting areas, or live video links, ensuring the witness can give evidence without facing the defendant directly.

Applying to Become a Volunteer

The application process is structured but accessible:

• Online application
• Interview with a Witness Service manager
• References and a DBS check
• Shadowing experienced volunteers
• Five‑day training course
• Accreditation after observed practice

Training dates can be limited, so the process may take a few months. However, shadowing is flexible, and Victim Support is understanding of academic commitments. Qualified volunteers are asked to commit to one day every fortnight, with leeway during exam periods.

What Volunteers Actually Do

Volunteers greet witnesses and their supporters on arrival, explain the service, and outline confidentiality and safety procedures. They then walk witnesses through the entire process in clear, accessible language:

• reading their statement
• understanding courtroom roles
• navigating the layout
• taking the oath
• grasping “proof beyond reasonable doubt”
• anticipating cross‑examination
• understanding possible outcomes

The role requires sensitivity. Some witnesses want detailed guidance; others prefer minimal contact. Volunteers must offer support in a way that can be accepted or declined, always remaining approachable and calm.

Because victims almost always give evidence, volunteers must also understand trauma, emotional responses, and the challenges of coming to terms with an incident.

What You Gain as a Volunteer

1. Responsibility and communication skills

Volunteers support people who may be distressed, anxious, or confused. They learn to communicate clearly with:

• children
• vulnerable adults
• witnesses with mental impairments
• reluctant witnesses who have been compelled to attend

This develops confidence, empathy, and adaptability, essential skills for any legal career.

2. Professional conduct

Volunteers work with:

• Witness Service managers
• court ushers
• CPS staff
• barristers

They represent the charity and handle sensitive personal information, including medical details. This demands professionalism, discretion, and respect for data protection.

3. Time management

Balancing volunteering with academic work and other commitments demonstrates reliability and organisation, qualities employers increasingly look for.

4. Conflict management and emotional intelligence

Court delays and adjournments often frustrate witnesses who have prepared themselves emotionally for the day. Volunteers must explain the situation, empathise, and reassure them of their importance to the justice process. This ability to diffuse tension is invaluable.

5. Judgement and prioritisation

Volunteers must quickly assess who needs immediate support, distinguishing between confident professionals and vulnerable or intimidated witnesses. While assumptions must be avoided, common sense and situational awareness are essential.

Conclusion

The Witness Service offers law students a meaningful, hands‑on way to develop legal skills while supporting the public.

It builds communication, professionalism, judgement, and emotional intelligence, all while giving volunteers a front‑row view of the justice system in action. For anyone considering a career in law, it is one of the most accessible and rewarding ways to gain real experience.